FAQs


 

COVID-19

Can I still purchase from your website?

Yes, we're still open 24/7 to accept orders in the UK and most locations internationally. We are still offering free UK delivery when you spend on or over £50 with us. 


Are you guys shipping as normal?


We’re trying to keep on top of order send outs as much as possible following the necessary safety measuresand guidelines. We aim to get your standard delivery order to you within 3-5 working days, however this may differ due to third parties out of our control e.g. postal companies.

Next day delivery is also available, look for the next day delivery option at the checkout to get your order the following working day if you order before 11am.

 

Orders

Where is my order notification? 

Once you’ve placed an order with us you’ll receive an email to the address provided. If you did you not receive an email, please check your spam / junk folder and double check you entered your email address correctly. If you still haven’t received one after 36 hours, please contact us at info@thatwayfashion.co.ukwhere we’ll be able to advise you further. 

How do I return my order?

For online orders our returns are continuing to operate as normal. Due to the type of products we provide, exchanges are not suitable. However, we can offer a full refund for FAULTY items. Please note that once the labels are removed we can no longer offer you a refund. Refunds will be processed within 14 days of your return arriving back to us. The money may take 3 – 5 working daysfor the refund to appear in your account. 

Can I cancel my order? 

Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process. If you are unhappy with your item(s) you are welcome to send them back to us for a full refund within 28 days of receipt. 

 What should I do if my order is missing? 

If you are in the UK and have not received your order within the allotted delivery time frame, please notify us by email at info@thatwayfashion.co.uk within 21 days of the date on which you ordered the products. After this time has elapsed, THATWAYFASHION reserves the right to decide whether to send our replacement item(s) for you. For international customers, please allow up to 16 working days before contacting us regarding a missing order.

 How do I contact customer services? 
 
You are welcome to contact us by email, you can reach out via our contact us page. Our Customer Service Team are working as hard to respond to everyone as quickly as possible, but we are currently experiencing a delay in getting back to everyone due to the rise in requests in response to the COVID-19 outbreak. Please be patient with us, and we’ll get back to you as soon as we can!

 What payment methods do you accept? 

We accept payment from debit or credit cards - American Express, VISA, MasterCard, Maestro.

We are also now accepting payment through Klarna and Clear Pay, so you can buy now and pay later! 

 Experiencing problems paying? 

Oh no! Please try an alternative payment method or contact us at info@thatwayfashion.co.uk and one of our customer service representatives will help you as soon as they can!

 My discount code didn't work? 

Firstly, check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, check the terms and conditions of your code, if the item is in sale or in a certain category the discount may not be valid on this product. If it’s still not working, please email us at info@thatwayfashion.co.uk and our team will be able to advise you further.

Can I use more than one promotional code on my order? 

No, you can only use one promotional discount in each individual order.

 

DELIVERY

UK Delivery

Standard Delivery (3-5 working days)- £3.99 or free when you spend £50 or over.

Next Day Delivery (1-2 days during busy periods) - £5.99.

Please order before 12pm to ensure next day delivery!

International Delivery

Europe Standard Delivery (5-7 Working Days) - £9.99

Rest of World Standard Delivery (7-10 Working Days) - £14.99

*While we do our best to meet these time frames, during busy periods there may be some changes and deliveries may take longer. For international deliveries there may also be situations, (including but not exclusive to poor weather conditions, custom delays, local postal delays and tech updates) which result in a longer delivery.

 

THATWAYFASHION.